These Terms and Conditions (“Terms”) govern your use of the website and services provided by Vows Assurance (“Vows Assurance”, “we”, “us”, “our”). By accessing or using our platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

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Definitions

• “Services”: The event planning solutions provided by Vows Assurance, including AI-powered coordination, human support, and vendor recommendations.

• “User”, “you”, “your”: Any individual or entity using our Services or accessing our Website.

• “AI Assistant” or “Vicki”: Our proprietary artificial intelligence used to assist in event planning.

• “Website”: https://www.vowsassurance.co.za

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Acceptance of Terms

By subscribing to or using our Services, you:

• Agree to comply with these Terms, our Privacy Policy, and any other applicable policies;

• Consent to the processing of personal information in accordance with POPIA.

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User Obligations

You agree to:

• Provide accurate and up-to-date information;

• Keep login credentials secure and confidential;

• Use our Services only for lawful purposes;

• Refrain from abusing the AI assistant or human support team;

• Not resell or redistribute any part of our Services.

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Account Registration

To use certain features, you may be required to create an account. You are responsible for all activities that occur under your account. Vows Assurance is not liable for any loss or damage arising from unauthorized access.

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Intellectual Property Rights

All content on the Website, including software, text, graphics, logos, and AI systems, is the intellectual property of Vows Assurance or its licensors and is protected by South African and international copyright and trademark laws.

You may not:

• Copy, modify, or distribute any content;

• Use our brand without prior written consent;

• Attempt to reverse engineer the AI assistant or platform.

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Privacy and Data Protection

Vows Assurance is committed to protecting your personal information. We collect, store, and process your data in line with the Protection of Personal Information Act (Act No. 4 of 2013).

You have the right to:

• Access and correct your personal data;

• Request deletion of your information;

• Withdraw consent at any time.

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Consumer Protection (CPA)

As a South African consumer, you are entitled to certain rights under the Consumer Protection Act, 68 of 2008, including:

• Clear disclosure of pricing;

• Fair contract terms;

• The right to cancel within the cooling-off period (if applicable).

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We are committed to upholding these rights and providing transparent service.

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Disclaimers

• Our AI assistant is a tool to assist with planning and does not replace professional event coordinators.

• We do not guarantee the performance of third-party vendors recommended through the platform.

• Services are provided “as is” and “as available”, without warranties of any kind, either express or implied.

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Limitation of Liability

To the extent permitted by law, Vows Assurance shall not be liable for:

• Any indirect, incidental, or consequential damages;

• Errors in AI-generated recommendations;

• Vendor disputes or third-party service failures.

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Indemnification

You agree to indemnify and hold harmless Vows Assurance, its directors, employees, and affiliates from any claims, losses, or damages arising from:

• Your use of the Services;

• Violation of these Terms;

• Infringement of intellectual property rights or applicable laws.

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Termination

We may suspend or terminate your access if:

• You breach these Terms;

• Payment fails;

• We are required by law or regulatory authority.

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Upon termination, your access to the Services will cease immediately.

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Changes to Terms

We may revise these Terms from time to time. Updates will be posted on our Website and, where appropriate, notified to you. Continued use of the Services after such changes constitutes acceptance.

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Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the courts of South Africa, with jurisdiction based on your place of residence or business.

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Contact Information

For any questions, complaints, or support, please contact us at:
Email: hello@vowsassurance.co.za
Website: https://www.vowsassurance.co.za​